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Shipping Policy

Read all the Shipping Policy carefully!

PURVANCHAL FILM CITY PRIVATE LIMITED
​Last Updated: 11 JULY 2023

 

1. Scope of Delivery

PURVANCHAL FILM CITY PRIVATE LIMITED provides the following types of delivery:

  • OTT Film / Content Subscriptions

  • PR, Artist Management & Other Professional Services

  • Digital Products

  • Physical Products / Documents (where applicable)

2. OTT Film Subscription Activation Policy

  • All OTT Film / Content Subscription Plans are activated:

    • Instantly, or

    • Within a maximum of 72 hours after successful payment.

  • Activation time may vary due to:

    • System processing

    • Verification

    • Technical or operational reasons.

  • Once a subscription is activated:

    • It cannot be cancelled,

    • cannot be returned, and

    • is non-refundable.

3. PR, Artist Management & Other Services (Service-Based Delivery)

  • PR, Artist Management, Promotion, Training, Consulting, and other professional services are service-based.

  • Delivery and commencement of services depend on:

    • The selected plan

    • Scope of work

    • Agreed timelines.

  • As these are services:

    • No shipping applies

    • No return or exchange is applicable once the service has started.

  • Timelines may vary based on the selected service plan.

4. Digital Products & Online Deliverables

The following digital products and deliverables are provided through secure online channels:

  • Digital Certificates (Soft Copy)

  • Online Access / Dashboard / Secure Links

  • Digital Books, Files, or Content

  • Digital Documentation Services

⏱ Delivery Time:
👉 Within 72 working hours from successful payment (unless otherwise stated).

  • Digital products are intangible in nature.

  • Once delivered or accessed:

    • They are non-returnable,

    • non-exchangeable, and

    • non-refundable.

5. Physical Products / Hard Copy Delivery (If Applicable)

  • Physical items such as:

    • Printed certificates

    • Official cards

    • Documents
      may be shipped via third-party courier or postal services.

  • Estimated delivery time:

    • Within India: 7–25 working days

  • Delivery timelines depend on location, courier partner, and external factors.

6. Shipping & Delivery Charges

  • Physical deliveries may attract separate shipping or delivery charges.

  • Applicable charges are:

    • Displayed at checkout, or

    • Communicated at the time of service confirmation.

  • Digital deliveries generally do not involve shipping charges unless explicitly mentioned.

7. Customer Responsibility

  • Customers must provide accurate:

    • Name

    • Address

    • Postal code

    • Contact details.

  • PURVANCHAL FILM CITY PRIVATE LIMITED shall not be responsible for:

    • Delays

    • Failed deliveries

    • Additional costs
      resulting from incorrect or incomplete information.

8. Delays, Technical Issues & Force Majeure

Delivery or activation may be delayed due to:

  • Natural disasters

  • Network or server issues

  • Technical failures

  • Government restrictions

  • Courier delays
    or other Force Majeure events.

In such cases, the Company will make reasonable efforts to assist, but shall not be held liable for delays.

9. Lost or Failed Deliveries

  • If a physical shipment is:

    • Lost, or

    • Damaged in transit,
      customers must notify the Company  within 48 hours of delivery or expected delivery.

  • Such cases will be reviewed on a case-by-case basis.

  • Review does not guarantee a refund or replacement.

10. Policy Updates

PURVANCHAL FILM CITY PRIVATE LIMITED reserves the right to modify or update this policy at any time without prior notice.
The latest version published on the website shall be considered final and binding.

11. NO CASH ON DELIVERY (COD) POLICY 

All deliveries, activations, and services offered by PURVANCHAL FILM CITY PRIVATE LIMITED are strictly prepaid only.

Cash on Delivery (COD) is not available for any digital product, subscription, service, certificate, or physical delivery unless expressly stated in writing by the Company.

12. PARTIAL DELIVERY / SPLIT DELIVERY DISCLAIMER  

In certain cases, digital and physical components of a service (such as soft copy certificates and hard copy documents) may be delivered separately based on processing timelines.

Such partial or split delivery shall be deemed complete delivery of the service and shall not give rise to any refund, cancellation, or dispute.

13. ADDRESS CHANGE & RE-SHIPPING POLICY 

Once a physical shipment has been dispatched:

  • Address changes shall not be permitted, and

  • Any re-shipping due to incorrect address, non-availability, or refusal shall attract additional charges, payable by the customer.

The Company shall not be liable for delays or losses arising from such circumstances.

14. DELIVERY CONFIRMATION & PROOF

For physical shipments, delivery confirmation provided by the third-party courier or postal service shall be treated as valid proof of delivery.

For digital products and services, system logs, email confirmations, dashboard access, or activation records shall be treated as valid proof of delivery.

15. NO LIABILITY FOR THIRD-PARTY COURIERS 

PURVANCHAL FILM CITY PRIVATE LIMITED does not operate its own courier or postal service.

Accordingly, the Company shall not be liable for delays, losses, damages, or service deficiencies caused by third-party courier or logistics partners beyond reasonable coordination and follow-up.

16. SERVICE COMPLETION DEEMED DELIVERY 

For service-based offerings such as PR, Artist Management, Promotion, Training, Consulting, or Professional Services, the commencement or substantial performance of the service shall be deemed as successful delivery, even if the service is ongoing or partially completed.

17. Governing Law & Jurisdiction

This Shipping & Delivery Policy shall be governed by the laws of India.
All disputes shall be subject to the exclusive jurisdiction of courts located at the Company’s registered office.

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